Privacy and Security Statement
Ms SolveTech au s.a.r.l operates the www.ClavisMoto.com website, mobile site, mobile app, and a booking engine, which is integrated into third-party websites (together with the "BikesBooking Sites). This privacy statement sets out our privacy and security practices and forms part of the Terms and Conditions that apply to your use of the ClavisMoto Sites. Please note that where you access our booking engine on a third-party website this privacy statement only applies to information we collect through your use of the booking engine, and does not have data collected or held by the operator of the third-party website.
ClavisMoto has been processing online bike rental reservations since 2022 and we have always placed the security of our internet transactions and our customer's credit card details as our top priority. We will continue to offer our customers the highest level of security available for online transactions and hope this reassures you when you make your reservations with us.
ClavisMoto realizes that some people are unsure about entering their personal details into websites and apps over the Internet. Below, we explain how we use your information and how we protect your privacy. ClavisMoto and its associated companies respect and protect your right to privacy about your interactions with the ClavisMoto Sites. Any information that is provided by you to ClavisMoto via the BikesBooking Sites or otherwise will be treated with all respect.
1. Information required to process your booking
For us to process a booking for you on behalf of a travel services provider, we require some information from you. This includes your name, nationality, gender (or the gender of the group you are in), phone number, and email address. Also, since we confirm your booking while you are on the ClavisMoto Sites, we require your credit or debit card details so we can guarantee your bike when you pay your deposit.
2. Who sees your information
We are required to send your information to the travel services provider with which you booked travel services so that the travel service provider knows who you are and when you will use its travel services. We give your name, your nationality, your gender (or the gender of the group you are in), your phone number, your email address, bank card details, and the details of your booking. The travel service provider requires this information to accept a confirmed booking from you. All travel service providers on whose behalf we facilitate bookings have agreed to the BikesBooking terms and conditions and accept this privacy policy.
We may also pass your personal information to third-party service providers who process it on our behalf to allow us to provide the best service to you. For example, we use various technologies provided by Google, including its Maps product and its analytics products, to enhance the ClavisMoto Sites. The following websites set out Google’s privacy policies in connection with these services http://www.google.com/policies/privacy/partners/ and http://www.google.com/policies/privacy/. We only pass your personal information to trusted third-party service providers.
3. Security
All personal information exchanged between your device and the ClavisMoto Sites is encrypted using SSL. Our SSL Cert. is provided by Amazon. This ensures that your information is transmitted securely and is safe from third parties.
You should be aware that where you link to another website from the BikesBooking Sites, BikesBooking has no control over that other website. Accordingly, ClavisMoto cannot guarantee that the controller of that website will respect your privacy in the same manner as ClavisMoto
4. How we use your information
In addition to the use and disclosure of information which is required when you avail of our travel-related and data-processing services (and which we describe above), we use your email address for sending you a confirmation of your bookings, pre-trip reminder e-mails, an email reminder to provide a review of your last rental, or occasionally to inform you of new features on the ClavisMoto Sites. Our booking confirmation and pre-trip reminder emails may contain banner advertising. We only use your phone number to contact you urgently if there is a problem with your booking. In circumstances where you contact us with a query, we use your contact details to respond to your query.
Where you have given us your consent, we may send you emails that we think will be useful to you. This may include our regular e-newsletter, special offers, travel tips, customer surveys, and information about products and services offered by us or our selected partners. Where your settings on your device permit us to send app notifications we may also send you app notifications containing similar information. You may opt out of receiving email messages at any time by clicking on the link provided in the email messages, and app notifications by changing the notification settings in your app.
We take reasonable steps to ensure that your information is relevant to its intended use and that it is accurate and up to date. As a registered BikesBooking user, you can access and update your contact information, personal preferences, and e-mail subscription choices at any time by visiting the account section of the ClavisMoto Site. The information that you submit helps us to make your emails more useful, interesting, and relevant to you.
We use cookies and pixel tags on the ClavisMoto Sites and in our e-mails.
On occasion, we may supply statistics about our customers to third parties such as rental companies or other agents. These statistics never contain personally identifying information.
We would not sell or rent your personal information to third parties for their marketing purposes without your prior consent.
5. Target advertising
We want to make it easy for you to take advantage of the travel related opportunities which we feature on the ClavisMoto Sites. We work with our advertising partners to try and ensure that when you see an advert for a BikesBooking brand it will be relevant to you and your interests. This applies to adverts that are displayed on BikesBooking’s own websites (including the ClavisMoto Sites, in ClavisMoto emails, and on websites owned by third parties). We do this by allowing our third-party advertisers to collect non-personally identifiable information about your visit to the BikesBooking Sites, such as the pages you visit on the BikesBooking Sites and the locations you appear to be interested in. We also provide third-party advertisers with non-personally identifiable information that we collect about you when you use the BikesBooking Sites to only show you relevant adverts. We may also use such information to avoid showing you adverts on third-party websites like Facebook and Twitter if we don’t think that you will be interested in them.
When we share your information with third-party advertisers we always ensure that we do so in compliance with our obligations under data protection law. We may use technologies such as "hashing" to ensure that we do not provide our third-party service providers with your personal data. Some of our third-party advertising partners ask us to make you aware of their privacy policies. These policies are available by following the links below: https://www.facebook.com/about/basics/; https://twitter.com/privacy/; https://www.google.es/intl/en/policies/privacy/.
6. Your BikesBooking account
When you make a booking on the BikesBooking Sites an account will automatically be created for you. Your account allows you to view, change, or cancel your bookings and may include features that allow you to connect with other travelers, leave reviews, upload photos, share travel tips, and plan future trips.
After making your first booking on the BikesBooking Sites you will receive details of your BikesBooking account username and password. You can change your username, password, and personal details at any time by logging into your account.
Your review settings in your BikesBooking account will automatically default to showing your profile photo and username for your reviews. You can modify this profile setting at any time by logging into your account.
Where you have chosen not to show your profile photo and name with your reviews, any reviews that you submit will show your trip type only.
7. Reviews
We offer you the opportunity to post reviews of the rental company you book through the ClavisMoto Sites. Where you provide us with a review, we may include your review on the ClavisMoto Sites and on selected partner sites.
8. Website testing
We use various technologies to allow us to test how the ClavisMoto Sites operate and allow us to improve our services.
9. Your access and amendment rights
You have the right to request a copy of the information that we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected. If you wish to avail of any of these rights, please contact us at info@bikesbooking.com.
10. Limitation and exclusion of liability
ClavisMoto, its directors, employees, servants and agents, affiliates or other representatives, and their respective parent and subsidiary companies shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses including without limitation, reasonable attorney fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you following this privacy policy and your consent.
11. Amendment of privacy and security statement
ClavisMoto reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments. However, where any such amendments would materially change the use we make of any personal data, any such amendment will be subject to your prior consent.
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